Delivery Information

Kit Launches and Black Friday

Please note that it may take longer to process orders during peak trading periods. During kit launches or Black Friday it can take 5-7 working days to dispatch your order on your requested delivery service and 7-10 working days to dispatch any replica shirts that have additional personalisation added.

Our delivery options are detailed below. Please note we do not guarantee deliveries on Saturday, Sunday and Bank Holidays.

Our order cut off time is 3pm (GMT) Monday to Friday. Orders placed after this time will not be processed until the next working day, orders placed after 3pm on a Friday will not be processed until the following Monday.

UK Mainland Delivery Options - Royal Mail

Next Day £10.00 - Your order will be dispatched on a guaranteed next day service.

Priority £7.00 - Your order will be dispatched on a 1-2 working day service.

Economy £5.00 - Your order will be dispatched on a 3-5 working day service.

Click & Collect Free - You can collect from our Planet Blue retail store on Portman Road. Orders are usually processed within 2-4 working days, you will receive an email notification once your order is ready to collect. Orders will take longer to process at peak times.

Dispatching of Orders

We aim to dispatch all orders received before 3pm on the same day, however at peak trading times such as a kit launch and Black Friday, this is not always possible. Please allow up to 5 working days at these times for orders to be dispatched on your selected delivery option. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.

Personalisation Replica

Shirts that have had a name/number/badges added can take longer to dispatch. Please allow up to 5 working days for personalised products to be dispatched on your selected service. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.

Personalised Souvenirs

All personalised souvenirs such as mugs/cushions/bottles etc are supplied direct by the Terrace and not dispatched by Ipswich Town Football Club. These items all take up to 7 working days to dispatch.

We offer the below shipping UK mainland options for personalised items such as mugs and cushions etc:

  • Economy (Dispatched within 7 working days) £5.00
  • Click and Collect (Dispatched to the Club for collection within 7 working days, you'll be notified when it's ready)

PLEASE NOTE: All personalised items are supplied and dispatched direct from The Terrace. These will be dispatched within 7 working days and sent on an Economy delivery. Choosing faster delivery options at checkout will not increase the delivery timescales. Personalised items will arrive separately from any other merchandise ordered on the website.

If you order a personalised item for click and collect along with other merchandise you will receive 2x packages and will be notified separately when your personalised item is ready for collection.

For order enquiries from The Terrace, please email

International Shipping:

Personalised items are unavailable for international shipping. If you order a personalised item and choose international shipping you will automatically be refunded for that item.


Products offered on a pre-order will be dispatched in the period specified on the product listing. Please be aware that any other items ordered at the same time as a pre-order product will not be dispatched until the pre-order delivery date. If you require other items sooner then please place a separate order for these items. Payments for pre-order products are taken at the time the order is placed.

Large Orders

If you order a large amount of product that is over the maximum weight threshold, we will need to split your order into two or more packages. You will be contacted by one of our retail team and will be required to make an extra shipping payment if this is the case.

Undelivered Items

If you fail to receive an order then please report this to us no later than 30 days from the date the order was placed. We cannot except responsibility for any undelivered orders which are reported to us after this period.

Credit Card Checks

Sometime we may need to make additional checks on a credit card which can delay an order.

Delivery Promotion

From time to time we may offer a 'Free Delivery' promotion. This will always relate to the UK economy delivery option.

International Shipping - Royal Mail

Europe £12.00 - 10-12 working day delivery.

Rest of the World £15.00 - 10-12 working day delivery.

**The UAE postal service have given Royal Mail a strict requirement that any parcel sent to UAE must have a PO box as part of the address and without one it will be returned.**

Customs & Import duties - any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred to delivery due to customs withholding your shipment. Please note that if you place an order and then refuse to delivery as you will not pay the relevant customs and duty tax for your nations import duties or any other levied charge, Ipswich Town Football Club will not refund your order or shipping charges. You will not be charged any applicable UK VAT on orders when shipping outside of the United Kingdom - please be aware that you will be charged any import VAT/Tax/duties once the parcel reaches the country of delivery. You will need to pay this before you receive your parcel.