Delivery Information
Our delivery options are detailed below. Please note we do not guarantee deliveries on Saturday, Sunday and Bank Holidays.
Our order cut off time is 3pm (GMT) Monday to Friday. Orders placed after this time will not be processed until the next working day, orders placed after 3pm on a Friday will not be processed until the following Monday.
UK Mainland Delivery Options - Royal Mail
Next Day £10.00 - Your order will be dispatched on a guaranteed next day service.
Priority £7.00 - Your order will be dispatched on a 1-2 working day service.
Economy £5.00 - Your order will be dispatched on a 3-5 working day service.
Click & Collect Free - You can collect from our Planet Blue retail store on Portman Road. Orders are usually processed within 2-4 working days, you will receive an email notification once your order is ready to collect. Orders will take longer to process at peak times. Please make sure you check your order is correct before leaving the store.
Dispatching of Orders
We aim to dispatch all orders received before 3pm on the same day, however at peak trading times such as a kit launch and Black Friday, this is not always possible. Please allow up to 5 working days at these times for orders to be dispatched on your selected delivery option. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.
Personalisation Replica
Shirts that have had a name/number/badges added can take longer to dispatch. Please allow up to 5 working days for personalised products to be dispatched on your selected service. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.
Personalised Souvenirs
All personalised souvenirs such as mugs/cushions/bottles etc are supplied direct by the Terrace and not dispatched by Ipswich Town Football Club. These items all take up to 7 working days to dispatch.
We offer the below shipping UK mainland options for personalised items such as mugs and cushions etc:
- Economy (Dispatched within 7 working days) £5.00
PLEASE NOTE: All personalised items are supplied and dispatched direct from The Terrace. These will be dispatched within 7 working days and sent on an Economy delivery. Choosing faster delivery options at checkout will not increase the delivery timescales. Personalised items will arrive separately from any other merchandise ordered on the website.
Personalised souvenirs cannot be ordered as a click and collect.
For order enquiries from The Terrace, please email help@dnabindustries.com
International Shipping:
Personalised items are unavailable for international shipping. If you order a personalised item and choose international shipping you will automatically be refunded for that item.
Pre-Orders
Products offered on a pre-order will be dispatched in the period specified on the product listing. Please be aware that any other items ordered at the same time as a pre-order product will not be dispatched until the pre-order delivery date. If you require other items sooner then please place a separate order for these items. Payments for pre-order products are taken at the time the order is placed.
Large Orders
If you order a large amount of product that is over the maximum weight threshold, we will need to split your order into two or more packages. You will be contacted by one of our retail team and will be required to make an extra shipping payment if this is the case.
Undelivered Items
If you fail to receive an order then please report this to us no later than 30 days from the date the order was placed. We cannot accept responsibility for any undelivered orders which are reported to us after this period.
Credit Card Checks
Sometime we may need to make additional checks on a credit card which can delay an order.
Delivery Promotion
From time to time we may offer a 'Free Delivery' promotion. This will always relate to the UK economy delivery option and last for 24hrs unless stated otherwise.
International Shipping - Royal Mail
Europe £12.00 - 10-12 working day delivery.
Rest of the World £15.00 - 10-12 working day delivery.
Customs & Import duties - any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred to delivery due to customs withholding your shipment. Please note that if you place an order and then refuse to delivery as you will not pay the relevant customs and duty tax for your nations import duties or any other levied charge, Ipswich Town Football Club will not refund your order or shipping charges. You will not be charged any applicable UK VAT on orders when shipping outside of the United Kingdom - please be aware that you will be charged any import VAT/Tax/duties once the parcel reaches the country of delivery. You will need to pay this before you receive your parcel.