Christmas 2023 Order Deadlines
Our deadlines for receiving your order before Christmas are below:
International Delivery: Order before 3pm on Friday 8th December.
Economy Delivery: Order before 3pm on Friday 15th December.
Priority Delivery: Order before 3pm on Tuesday 19th December.
Next Day Delivery: Order before 3pm on Wednesday 20th December.
Click and Collect: Order before 3pm on Thursday 21st December for collection on Saturday 23rd December. Our store is closed Xmas Eve.
Our delivery options are detailed below. Please note we do not guarantee deliveries on Saturday, Sunday and Bank Holidays.
Our order cut off time is 3pm (GMT) Monday to Friday. Orders placed after this time will not be processed until the next working day, orders placed after 3pm on a Friday will not be processed until the following Monday.
UK Mainland Delivery Options - Royal Mail
Next Day £10.00 - Your order will be dispatched on a guaranteed next day service.
Priority £7.00 - Your order will be dispatched on a 1-2 working day service.
Economy £5.00 - Your order will be dispatched on a 3-5 working day service.
Click & Collect Free - You can collect from our Planet Blue retail store on Portman Road. Orders are usually processed within 2-4 working days, you will receive an email notification once your order is ready to collect. Orders will take longer to process at peak times.
Dispatching of Orders
We aim to dispatch all orders received before 3pm on the same day, however at peak trading times such as a kit launch and Black Friday, this is not always possible. Please allow up to 5 working days at these times for orders to be dispatched on your selected delivery option. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.
Shirts that have had a name/number/badges added can take longer to dispatch. Please allow up to 5 working days for personalised products to be dispatched on your selected service. In extreme circumstances processing times may increase further. We will make supporters aware if this is the case.
Products offered on a pre-order will be dispatched in the period specified on the product listing. Please be aware that any other items ordered at the same time as a pre-order product will not be dispatched until the pre-order delivery date. If you require other items sooner then please place a separate order for these items. Payments for pre-order products are taken at the time the order is placed.
If you order a large amount of product that is over the maximum weight threshold, we will need to split your order into two or more packages. You will be contacted by one of our retail team and will be required to make an extra shipping payment if this is the case.
If you fail to receive an order then please report this to us no later than 30 days from the date the order was placed. We cannot except responsibility for any undelivered orders which are reported to us after this period.
Credit Card Checks
Sometime we may need to make additional checks on a credit card which can delay an order.
From time to time we may offer a 'Free Delivery' promotion. This will always relate to the UK economy delivery option.
International Shipping - Royal Mail
Europe £12.00 - 10-12 working day delivery.
Rest of the World £15.00 - 10-12 working day delivery.
**The UAE postal service have given Royal Mail a strict requirement that any parcel sent to UAE must have a PO box as part of the address and without one it will be returned.**
Customs & Import duties - any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We cannot be held responsible for any delay incurred to delivery due to customs withholding your shipment. Please note that if you place an order and then refuse to delivery as you will not pay the relevant customs and duty tax for your nations import duties or any other levied charge, Ipswich Town Football Club will not refund your order or shipping charges. You will not be charged any applicable UK VAT on orders when shipping outside of the United Kingdom - please be aware that you will be charged any import VAT/Tax/duties once the parcel reaches the country of delivery. You will need to pay this before you receive your parcel.